Delivery & Returns
Standard delivery within UK is normally 3 - 7 days via Royal Mail
£3.95 (free postage for orders over £50.00)
Greeting Cards: free postage
CLICK AND COLLECT
Click and Collect is available at:
Mercado, 25 Bridge Road, East Molesey, Surrey England KT89EU
Seen something you love in store at Mercado but can't find it on our site? Just email firstname.lastname@example.org and we will find your product ready for collection in store.
How To Return An Item
Your item must be in its original unused condition to be returned, unless the product is faulty. Your must return your item with its original packaging within 30 days of your purchase.
- Please email email@example.com to request a refund or exchange.
- Please package the relevant item securely and send it to us with the provided documents.
Mail your returned item to:
Returns Mercado, 25 Bridge Road, East Molesey, Surrey England KT89EU
For your protection, we recommend that you use a Special or Recorded delivery service.
You will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or if the item is faulty.
- Refunds will be issued once we have received the returned item.
We guarantee to exchange merchandise or refund your money if you are not completely satisfied within 30 days of original purchase.
If your goods arrive damaged please keep all packaging materials and notify us within 3 days. Please take photo of how it arrived. We will then assist you to make a claim or provide a replacement product dependent on the problem.
If you are exchanging your item for a product of greater value you will be required to pay additional fees to cover the cost of the new item.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.